Privacy policy

Personal data that we process

Fenêtre bv processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data we process:

• Information about your activities on our website
• Internet browser and device type
• Other personal data that you actively provide, for example by responding to a vacancy on this website, in correspondence and by telephone, such as:
  - First and last name
  - Address data
  - Phone number
  - E-mail address

Special and/or sensitive personal data

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years of age. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore recommend that parents be involved in the online activities of their children, in order to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this consent, please contact us at info@fenetre.nl and we will delete this information.

For what purpose and on what basis do we process personal data

Fenêtre bv processes your personal data for the following purposes:

• Sending our newsletter and/or advertising brochure.
• Being able to answer and handle questions and/or complaints.
• To be able to call or email you if this is necessary to provide our services.
• To inform you about changes to our services and products.
• Fenêtre bv analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.

How long we keep personal data

In principle, Fenêtre bv does not store your personal data for longer than is strictly necessary to achieve the purposes described in this Privacy Statement and the cookie statement.

We store your personal data for sending the newsletter and/or service and product information until you withdraw your consent. Data that Fenêtre bv has collected about you as a website visitor will not be kept longer than necessary.

The retention period differs per cookie as indicated in the Cookie Statement.

We may have to store your personal data for a longer period because this is necessary to comply with a legal obligation. If there is a (expected) dispute or (legal) procedure, we may also retain your personal data for a longer period.

Sharing personal data with third parties

Fenêtre bv shares your personal data with various third parties if this is necessary for the execution of the agreement and to comply with any legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Fenêtre bv remains responsible for these processes. In addition, Fenêtre bv provides your personal data to other third parties. We only do this with your express permission.

For example, we also share personal data with the following parties:

• Social media parties, such as YouTube, to the extent that you agree to the placement of cookies from these parties on the website.
• Google services, such as Google Analytics 4 and Google Tag Manager.
• If you have given permission for this: other third parties.

The Fenêtre bv website also contains links to third party websites. If you click on these links, you will leave our Website. This Privacy and Cookie Statement does not apply to the use of your personal data by third parties.

Cookies we use

Fenêtre bv uses technical, functional and analytical cookies that do not infringe your privacy. We also ask your permission to place marketing cookies. Based on your permission, we may place these marketing cookies.

A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preference settings. We can also optimize our website with this. You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via the settings of your browser.

View the cookie statement

View, adjust or delete data

You have the right to view, correct or delete your personal data.
In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Fenêtre bv and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@fenetre.nl. To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy.

We will respond to your request as quickly as possible, but within four weeks. We would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Fenêtre bv takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. We pay a lot of attention when it comes to secure user data and storage, therefore we've provided the best security measures to ensure you are always protected from network abuse, spam and other vulnerabilities.

• Spam protection
• Virus and malware protection
• HTTPS connection
• SSL encryption
• Backups
• Data recovery

If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@fenetre.nl.