Item status

When a new item is created it automatically gets the "Nieuw" status. While the ticket is active it will go through different statuses.

An extensive explanation per status can be viewed below, does your Melding have a status that is not in this list and you want to know what should happen? Then reach out to your contact person, the project manager or support employee with your question.

Blue status field - Action form Fenêtre

When a status has a blue frame, such as “Nieuw” or “Budget akkoord / inplannen”, this means that there is still some work to be done on Fenêtre’s side.

Yellow status field - Action from Customer

When the status has a yellow frame, such as “Ter acceptatie klant”, action is required from you.

Nieuw	Create the report(Melding) with a clear description of the error/request/question.
In analyse	Fenêtre is analyzing the report.
Budget ter akkoord klant	Approve or disapprove the budget.
Budget akkoord / Inplannen	Select this status if the budget is approved. Fenêtre will then schedule the work.
Budget niet akkoord	Select this status if the budget is not approved.
Ingepland	Fenêtre has planned the work for this report.
In uitvoering	Fenêtre is busy carrying out the work.
Interne test	Fenêtre is testing.
Klaar voor AT deploy	Fenêtre has tested the new version and will will soon release this on your test environment.
Ter acceptatie klant	The new version is ready on your test environment for acceptance.
Geaccepteerd klant / IPN	You agree to the new version, it can be put into production.
Niet geaccepteerd klant	You do not agree with the new version. Provide an explanation in the comments as to why/which adjustment was not accepted.
Afgesloten	Fenêtre has closed the report(Melding).
Wacht op klant	You are working on something related to the report, have you finished the work? Change the status to 'In analyse'
Ter herbeoordeling klant	We are waiting for an answer, view the report(Melding) to see what your input is needed on. Have you provided input? Change the status to 'In analyse'
Wacht op externe leverancier	Fenêtre is waiting for a third party.
Uitgesteld	The report has been postponed. Return this to 'Nieuw' status when the report can be processed again.

Item status

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